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90-in-19 Articles

EXCELLENT CUSTOMER SERVICE – HOWARD LEBAN

FBMC Benefits Management, Inc. began a company initiative to attain 90 percent client satisfaction in the delivery of its services. To support FBMC’s 90 in ’19 initiative, FBMC Accounting Agent Howard Leban describes how he personally provides excellent customer...

EXCELLENT CUSTOMER SERVICE – PATRICE ALFRED

FBMC Benefits Management, Inc. began a company initiative to attain 90 percent client satisfaction in the delivery of its services. To support FBMC’s 90 in ’19 initiative, FBMC Customer Service Agent Patrice Alfred describes how she personally provides callers with...

EXCELLENT CUSTOMER SERVICE – RICHARD TOPOL

FBMC Benefits Management, Inc. began a company initiative to attain 90 percent client satisfaction in the delivery of its services. To support FBMC’s 90 in ’19 initiative, FBMC Customer Service Agent Richard Topol describes how he personally provides callers with...

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